Requests Portal
Enable anyone to submit service requests through a simple portal. Route requests automatically and never lose track.
Simplify Service Requests
Give your organization an easy way to request maintenance services.
Self-Service Portal
Give employees a simple way to submit maintenance requests. No training required.
Automatic Routing
Route requests to the right team automatically based on type, location, or priority.
SLA Management
Set response and resolution time targets. Track performance against SLAs.
Status Updates
Keep requesters informed with automatic status notifications. Reduce follow-up calls.
Request Analytics
Analyze request patterns to identify recurring issues and improvement opportunities.
Request-to-WO Conversion
Convert approved requests to work orders with one click. No duplicate data entry.
Better Request Management
Transform how your organization submits and tracks maintenance requests.
- Streamline service request intake
- Reduce phone calls and emails
- Improve response times
- Track all requests in one place
- Identify recurring issues
- Increase requester satisfaction
What Our Customers Say
"The self-service portal reduced phone calls to our maintenance team by 85%. Employees love being able to submit requests on their phones and track the status themselves."
"Automatic routing has been incredible. Requests go to the right technician immediately based on type and location. Our average response time dropped from 4 hours to under 45 minutes."
"We can finally track every service request from submission to completion. The analytics show us recurring issues so we can address root causes instead of just fixing symptoms."
Requests Portal FAQs
Common questions about FacilityLane service requests.
FacilityLane provides a customizable request portal accessible via web link, QR code, or embedded on your intranet. Requesters can submit issues, attach photos, and select category and location without needing a full user account.
Streamline Your Request Process
Deploy a modern service request portal with FacilityLane.