Hotel engineering, without disrupting guests
Room-ready workflows, guest request portals, quiet-hours PM, kitchen and laundry coverage, and vendor SLA tracking — in one platform built for hotel operations teams.
Five hotel-specific CMMS requirements
Hotels operate on a per-room, per-night economic clock. A CMMS designed for a factory misses the levers that matter here — time-of-day, guest adjacency, housekeeping coordination, vendor SLAs.
- Room-ready coordination with housekeeping (parallel, not sequential)
- Service request intake separated from technician work orders
- Quiet-hours PM scheduling per floor or zone
- Kitchen and laundry equipment coverage with regulatory audit trails
- Vendor SLA tracking for outsourced trades
- Portfolio-wide reporting for multi-property groups
Built for hotel operations
Six capabilities that matter every day — not just when a VIP arrives.
Room-ready workflow
Housekeeping flags maintenance during the turn — engineering completes in parallel so rooms go ready faster. Sold-out nights reclaimed.
Guest request portal
In-room QR codes and tablet integrations create structured service requests that auto-route to the right engineer, with a reply to the guest.
Quiet-hours PM
Honor per-floor quiet-hour windows. PM schedules on overhead HVAC and plumbing roll to the next permitted window automatically.
Kitchen & laundry assets
Walk-ins, fryers, dishwashers, hoods, commercial laundry — high-wear, regulated. Health-code-grade audit trails per asset.
HVAC & engineering
Nightly filter checks, seasonal commissioning, condition-based triggers on chillers and boilers — one PM program, every property.
Vendor SLA tracking
Score outsourced HVAC, pool, pest, elevator, and roofing vendors on response and resolution — proactive SLA alerts before breaches.
Hotel CMMS FAQ
Common questions from hotel operations teams.
Housekeeping flags a maintenance need during the turn. FacilityLane auto-creates a work order routed to on-shift engineering. Both close independently; the room goes ready when both are complete. Many properties recover 20–40 minutes per flagged room.
See FacilityLane for your hotel operation
Book a walkthrough mapped to your properties and vendor mix.