Serve citizens. Prove compliance. Defend the budget.
Public works runs across water, roads, fleet, parks, and public buildings. FacilityLane captures citizen requests with GPS, drives PM compliance, proves regulator-ready audit trails, and surfaces deferred-maintenance totals leadership can defend.
What breaks without the right CMMS
- Citizen service requests arrive via 311, email, and walk-ins — most never get a status update.
- PM on water pumps, lift stations, HVAC, and vehicles lives in a dozen spreadsheets.
- Compliance records for state and federal audits are reconstructed from paper after the fact.
- Deferred-maintenance totals are vague — hard to defend in annual capital-budget hearings.
- Fleet, buildings, and infrastructure data don't share an asset hierarchy or cost view.
Built for municipal & public works operations
Citizen request intake (311-ready)
Public portal + mobile app accept geo-tagged requests. Auto-route to the right department.
Geo-tagged assets
Water mains, lift stations, hydrants, signals, and sign inventories with GPS and map views.
Fleet maintenance
Meter-driven PM on vehicles and equipment. Integrates with telematics for runtime data.
Multi-department workflow
Water, streets, parks, fleet, facilities each with their own queue — shared asset hierarchy.
Deferred-maintenance dashboard
Dollarized backlog by asset class, age, and criticality — defensible in budget hearings.
Audit-ready evidence
Time-stamped inspection and work records exportable for state, federal, and insurer audits.
Metrics a municipal & public works team should track
Citizen request resolution time
Response + resolution SLA on 311-style intake.
Water / wastewater uptime
Pump station and lift station availability.
Fleet PM compliance %
Vehicles and heavy equipment on their meter-driven PM cadence.
Deferred maintenance $ aging
Dollar value of approved-but-uncompleted work by age bucket and asset class.
Reactive % by department
Signals which service area needs PM program investment next.
Regulatory compliance currency
Percentage of required inspections with a current signed record.
Municipal & Public Works FAQ
Common questions from municipal & public works operations teams.
Yes. Public-facing, geo-tagged intake with department routing. Anonymous and authenticated submissions both supported.
See FacilityLane for your municipal & public works operation
Book a scoped walkthrough mapped to the assets and workflows you run today.